Skill Souq Management Consultancy

ITIL Intermediate ST

Information Technology Information Library (ITIL) is a framework that helps organizations to exploit the best out of their IT investment. ITIL Intermediate gets you one step closer to ITIL Expert certification through the Lifecycle route. This provides you 3 credits out of 17 credits required to sit for ITIL Expert exam.

Course Key Features

  • 10 Audio Video Chapters as per ITIL ST syllabus
  • Downloadable E-book Included
  • 30 PDUs Offered
  • Courseware accredited by APMG
  • 2 ITIL Intermediate ST Sample Test Papers Included

Course Highlights

Blended Approach

If you opt for classroom courses, you get access to 90 days of online content to explore the subject at your pace. This helps in laying a strong foundation in your understanding of the subject after having an interactive session in classroom.

Flexible Course Duration

Online courses offered by skillsouq comes in different durations – 30 days, 60 days, 90 days or 180 days. You can choose the course that fits your convenience and requirement, and complete the course at your pace.

Audio-Video Chapters

The course contains audio-video chapters based on the ITIL syllabus. The chapters are tuned for self-study and practice. The chapters cover the Syllabus extensively and provides you with full knowledge of the subject along with practical application tips.

APMG Accredited Courseware

The ITIL courseware provided by skillsouq are completely accredited by APMG – international governing body that accredits ITIL certification training.

Quiz at the end of each Chapter

Quizzes are included at the end of each chapter, allowing you to quickly reinforce your training. Get answers and detailed explanation against each answer leaving you with no doubts

Access Any Day, Any Time, via Any Device

The online courses provided by skillsouq are accessible 24×7. For any course access issue, you can connect with the support team who are available round the clock. What is more, our courses can be accessed from iOS or android devices, in addition to windows. We ensure complete accessibility.


If you have opted to include exam as part of the course, exam fee is included in the training fee. When you are ready, Skill Souq will support you in the exam registration and related processes. We strongly recommend you taking examination along with the training.

Who the course is for?

• IT Service Management (ITSM) and IT Infrastructure Libary (ITIL) qualifications supports professionals who work in medium to large IT organizations / sections, or aspire to do so.

Why this course?

  • ITIL Certification is compulsory for IT professionals in many organizations. Skillsouq’s courses are the best and fastest way to ensure you are at par.
  • The highly valued and well known ITIL certification helps you to showcase your skill and knowledge to your current and future employers. Get ahead of your peers in your team, or those in the interview hall.
  • For Experienced IT Professionals – gain Professional Development Units (PDU’s) in a cost-effective and convenient way that can help you renew your PMP.


There are no specific criteria for sitting ITIL intermediate exam. However, if candidate is in the process of getting ITIL Expert certification, it is required to get ITIL Foundation certification to get the 17 credits.

Course Agenda

1. Introduction to Service Transition (ST)
2. ST Principles
3. ST Processes
4. Managing People through ST
5. Organizing for ST
6. Technology Considerations
7. Implementing and Improving ST
8. Challenges, Critical Success Factors and Risks
9. Summary and Directed Studies

Course Resources

24/7 Techical Support

Course Curriculum

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